Refund & Cancellation Policy
Fair and transparent refund terms for our digital marketing services.
Cancellation Timeline
Within 24 Hours
80% refund of advance payment (20% administrative fee)
2-7 Days
50% refund of advance payment
8-14 Days
25% refund of advance payment
After 14 Days
No refund (work in progress charged as per completion)
Eligible for Refund
- Service not started due to agency's inability to deliver
- Double payment made by mistake (excess amount refunded)
- Cancellation within eligible timeframe (as per timeline above)
NOT Eligible for Refund
- Work already completed and delivered
- Third-party expenses (Google Ads budget, stock images, licenses)
- Monthly retainer services (must give 30 days notice)
- Change of mind after work has commenced
Important Notes
• Refunds processed within 7-10 business days to original payment method
• Partial refunds calculated based on work completed (pro-rated)
• All refund requests must be submitted in writing to finance@inchtomilez.com
• Client retains rights to completed deliverables even after refund
Request a Refund
To request a refund, email us with your invoice number and reason:
Email Finance Team